As you may be aware the NHS England (who commission our practices services) have set out a requirement that practices work together to ensure that patients are able to access services outside our normal hours of work (8.00am to 6.30pm Monday to Friday).
This way of working is not new to us, we have been providing so called Extended Access services for the last five years, including the ability for our patients to access services locally on Saturdays.
The times we provide extended access services from this practice have been determined by analysing the preferences of our patients over the last five years, we have been keen to offer services to enable patients who work a distance away from the practice to access services.
We are proposing to add further services to our existing provision, from October 2022 our patients will have the opportunity to book appointments here (at the practice) on:
Saturday – 8.30am – 12.30pm
In addition to the services provided from this practice we are working with our neighbouring practices to offer appointments across the week. As always, the availability of appointments will be dependent on our capacity, however, please ask the practice receptionist if you would ideally like an appointment outside the normal core hours. It is important to stress that the number of appointments offered outside the normal hours will only be a small proportion of our total appointments, as it is important that we do not undermine our normal level of service particularly given the current high levels of demand and our workforce challenges.
As we have stated we are sure that the time this practice provides services (outside of core hours) reflects the preferences of our patients, but we would be pleased to hear your views so that we can continue to evaluate the best times to offer services.
COVID Boosters – unfortunately due to a supply issue we will not be able to offer any COVID Booster Vaccinations at the surgery. We will be offering Flu Vaccinations only – please contact a member of our Reception Team on 01606 544850 if you are eligible for an NHS Flu Vaccination and would like to book an appointment, or alternatively if you have any further queries please do not hesitate to contact us.
We would like to apologise for any inconvenience that this might cause
Many people, including children and young people experience times of stress or worry during their lives. If you need help now or if you’re worried about someone else, there are support services available. Visit no-more.co.uk for more information and a list of services available.
An official 999 service has now been launched in British Sign Language.
Using a dedicated smartphone APP or the 999 BSL website, callers will be connected to a 999 call handler via a BSL interpreter.
The service can be accessed at 999bsl.co.uk – you can also download the iOS or Android app there.