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How do I update my personal information?

If you have a new address or phone number then please contact our reception team who will be able to update your details on our system.

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Are you open on Bank Holidays?

No, we are closed on Bank Holidays. However, if you need medical advice or attention during this time you can:

Visit your pharmacy – Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaint. Visit NHS Choices to find a pharmacy open near you.

Call NHS 111 – If you need urgent medical advice but your condition is not life threatening. NHS 111 Is open 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.

A&E or 999 – for a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and/or severe chest pain, breathing difficulties, severe bleeding that cannot be stopped.

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Do you close at lunchtimes?

No our reception is open over lunchtime.

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What is CQC?

The CQC (Care Quality Commission) is the organisation making sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

Before a care provider can carry out any of the activities that regulated by the CQC, they must register and satisfy them that they will be able to meet a number of legal requirements. Activities regulated includes the treatment, care and support provided by hospitals, GP practices, dental practices, ambulance services, care homes and home-care agencies.

For more information about the CQC, you can visit their website.

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Why does the receptionist need to ask what’s wrong with me?

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

The receptionists are asked to collect brief information from patients to help:
– doctors prioritise house visits and phone calls
– ensure patients receive the appropriate level of care
– direct patients to see the nurse or other health professionals rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules:
– Any information given by you is treated strictly confidentially.
– The practice would take any breach of confidentiality very seriously and deal with it accordingly.
– You can ask to speak to the receptionist in private, away from the reception desk.
– However, if you feel your issue is very private and do not wish to say what this is, then this will be respected.

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What are the NHS Prescription Charges?

Most adults in England have to pay prescription charges.

Some items are always free, including contraceptives and medicines prescribed for hospital inpatients.

The current prescription charge is £9.35 per item.

A prescription prepayment certificate (PPC) could save you money on NHS prescription costs:

  • a 3-month PPC costs £30.25
  • a 12-month PPC is £108.10

Find out how to save money with a PPC

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How do I get my test results?

Routine blood test results take 3-5 days, but some less common tests result take longer. We will attempt to contact you if there is an urgent abnormal result- so please make sure we have an up to date contact number.  In all cases the doctor will review your results and comment on them.  If no action is required we will not routinely contact you.  You should call the surgery in 7-10 days after your test to obtain the result.

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How do I register as a new patient?

We are pleased to welcome new patients to the surgery and we accept patients who have moved into the surgery boundary.

GPs work as a partnership and do not have individual lists of patients that they alone see. You have the right to ask for a particular GP to be listed as your usual doctor and wherever possible we will accommodate this. Further to this we will try to ensure you can have continuity of care by providing appointments wherever possible with the GP of your choice.

If you would like to register with us, please call into reception and collect a registration form which you need to complete, or you can download a copy GMS1 – Registration Form.   However, you must attend the surgery to submit the form.  Please bring evidence of your name and address i.e. passport or driving licence and a recent utility bill.

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How do I order a repeat prescription?

IMPORTANT REPEAT PRESCRIPTION INFORMATION

CHANGES TO OUR ORDERING SYSTEM

FROM THE 2nd OCTOBER 2017 WE WILL NO LONGER ACCEPT REPEAT PRESCRIPTION ORDERS THROUGH A CHEMIST – PLEASE SEE PRACTICE NEWS FOR MORE INFORMATION

To order a repeat prescription you can either:

  • Use the right hand side of your prescription indicating with a tick or cross which items are required. Post your request in the repeat prescription box outside the entrance to the building. We require 48 working hours’ notice for all prescriptions.
  • Email your request, include your full name, address and date of birth along with the name(s) of the medication you require. Email to cheshireccg.prescriptionswss@nhs.net
  • You can post your request to us, giving us all the details as listed above.
  • You can request repeat medication on line using EMIS Patient Access – please ask for a registration form at reception.

WE DO NOT ACCEPT REQUESTS FOR REPEAT PRESCRIPTIONS OVER THE PHONE due to the fact that errors can be made this way, and we require a paper Audit trail of all orders.

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How do I obtain a sickness certificate?

You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work – ’Fit Note’
The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).