Alert: Please support your GP Surgery by having your NHS Flu vaccination with us.

Our NHS Seasonal Flu vaccination Clinics are now available to book for eligible patients.

The COVID-19 Autumn Booster will also be available for eligible patients.

Eligible patients will also receive a booking link by email or text message. Please use the link to book your appointment; this will keep our phone lines free to deal with other medical issues.
To find out if your eligible for the Flu jab, please click here

Appointments

Appointments

Access Our Digital Front Door

Click the button below, navigate to the help you want and PACO GP will get you help quickly

Click Here

Requesting An Appointment

To request an appointment online, use the section above to access our Digital Front Door (DFD).

From our DFD you can request a GP appointment online, which will allow you to avoid waiting on the phone.

Once you complete the request form, you will be triaged by one of our General Practitioners (GPs) and will receive a response shortly afterward via text, email or phone call.

If you are unable to use the DFD, please call our reception team on 01606 544850

Types Of Appointments:

When you request an appointment, our signposting/ triage team will review your request and may offer you an appointment with any of the below clinicians:

  • General Practitioner (GP)
  • Emergency Care Practitioner (ECP)
  • Nurse
  • Healthcare Assistant (HCA)
  • Pharmacist
  • Pharmacy Technician

When you get in touch, we’ll ask what you for your full name, date of birth, address and what you need help with.

We will use the information you give us to signpost you to the most suitable clinician to help you, this may involve an appointment outside of our surgery.

For more information on the DFD visit: PACO GP

For more information on the NHS App visit: Online Services – Witton Street Surgery

Managing and cancelling your appointment:

You can check and/or cancel your appointment in 3 simple ways:

Please be aware that we only accept appointment cancellation requests made more than one hour in advance. If you exceed this timeframe, we will mark you as a DNA.

Specialist Clinics:

Some of our GPs have taken extra training to allow them to run specialist clinics, these clinics are listed below:

  • Minor Surgery Operations
  • Family Planning / Contraception Clinics

To be placed on the waiting list for either of the above clinics, please call us on 01606 544850. The reception team may ask you to book a GP appointment first before going on the waiting list.

Reasonable Adjustments:

If you need help with your appointment or accessing our services, please tell us.

Reasonable adjustments include, but are not limited to:

  • If you need an interpreter
  • If you have any physical impairments (e.g, blind or deaf)

Enhanced Access Appointments:

Witton Street Surgery is part of the Northwich Primary Care Network (PCN), which is a collaboration of seven GP practices across the Northwich area, working together to enhance services for our patient population.

Our PCN offers additional appointments Monday – Saturday, with evening appointments until 8:00pm on Fridays.

These appointments can be with a range of clinicians, such as:

  • GPs
  • Emergency Care Practitioners (ECPs)
  • Advanced Nurse Practitioners (ANPs)

These appointments are available to patients registered at all seven GP practices, so you may be asked to attend a different GP practice if necessary.

Additionally, our PCN provides appointments with Emergency Care Practitioners (ECPs).

Please note that the PCN ECPs also conduct home visits. If we arrange a home visit for you, it may be an ECP who comes to check on you, instead of one of our GPs.

Home Visits:

Home visits are conducted based on nationally endorsed guidance from the Royal College of GPs for the following three reasons:

  • The patient is terminally ill.
  • The patient is housebound.
  • The patient has a severe learning or physical disability.

Whenever possible, requests for visits should be made before 10:30 am.

We always encourage individuals to visit the surgery because it is the best place for receiving quality care. The clinical rooms are equipped with specialised equipment, making it easier to perform further tests.

In most cases, if a patient has a temperature or a rash, visiting the surgery will not cause harm and will not endanger others.

Many patients believe they have an automatic right to a home visit from their GP, but this is not the case. The decision to provide a home visit rests solely with the GP, not the patient or an Allied Health Professional, as stated in Schedule 6, Regulation 26 Part 1 of the GMS Contract Regulations 2004.

The regulations do allow a GP to override a request for a home visit and advise the patient to go to A&E instead, provided that the patient’s medical condition makes this course of action appropriate.

The role of NHS 111 is not to determine whether a GP visit is necessary, but to recommend that the patient contact their own GP services.

Furthermore, it is not the responsibility of the surgery to arrange transportation to the practice. This aligns with local and national guidance from various healthcare providers and GP professional bodies.