Routine appointments
To request a routine GP appointment on the day:
- Phone us on 01606 544850, Monday to Friday from 08:00 am to 18:30 pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8:25 am to 6:30 pm
To request a routine GP appointment in the next 14 days:
- Phone us on 01606 544850, Monday to Friday from 08:00 am to 18:30 pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8:25 am to 6:30 pm
When you get in touch, we’ll ask what you for your full name, date of birth, address and what you need help with.
We will use the information you give us to signpost you to the most suitable doctor, nurse or health professional to help you.
Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- Phone us on 01606 544850, Monday to Friday from 08:00 am to 18:30 pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 08:25 am to 18:30 pm
When you get in touch, we’ll ask what you for your full name, date of birth, address and what you need help with.
We will use the information you give us to signpost you to the most suitable doctor, nurse or health professional to help you.
If you request to be placed on the duty doctor/On call GP list we will need to ask you more specific questions in relation to your issue.
Using the NHS App/ NHS Web
You can use the NHS App/ NHS Web to book appointments on our Saturday clinics, which usually run twice a month.
To book an appointment:
- Log in to the NHS App/ NHS Web
- Go to Services
- Select Check for available GP appointments
- Select the type of appointment you need using the drop-down box
Once you have selected your appointment type you will see all the appointments we have available in the next few weeks.
If you cannot see any appointments on the NHS App/ NHS Web that you can attend, then call us on 01606 544850, Monday to Friday from 08:00 am to 18:30 pm and speak to a member of the reception team.
Types of appointments
However you choose to contact us, we may offer you a consultation:
- Face to face
- By phone
Appointments by phone can be more flexible and often means you get help sooner, however we cannot guarantee a specific time for any of our phone calls, as they usually take place at the start or end of face to face clinics which can unfortunately run late.
We currently offer appointments with the below clinicians:
- GP
- Nurse
- Healthcare Assistant
- Pharmacy Technician
- Musculoskeletal Specialist
- Dietician
We can also book “cross-organisational” appointments within our PCN, such as: extended access GP & nurse appointments, paramedic / emergency care practitioner (ECP) appointments, occupation therapist appointments etc
For more information in regards to these appointments call us on 01606 544850
Some of our GPs have taken extra training to allow them to run extra clinics, these clinics are listed below:
- Minor Surgery Operations
- Family Planning / Contraception
If you wish for more information on the above appointment types, please call us on 01606 544850 and speak to the reception team.
Managing and cancelling your appointment
To change or check the time of your appointment your appointment:
- Phone us on 01606 544850, Monday to Friday from 8:00 am to 6:30 pm
To cancel your appointment:
- Phone us on 01606 544850, Monday to Friday from 8:00 am to 6:30 pm
- Reply CANCEL via the link attached in your appointment reminder text message
Please note, that appointment reminder texts are not sent for every appointment, therefore the easiest way to cancel your appointment will be by calling us and speaking to a member of the reception team.
If you need help when we are closed
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need non-urgent medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone or face-to-face
- If you need an interpreter
- If you have any other access or communication needs
Home visits
Nationally and in line with guidance endorsed by the Royal College of GPs, a home visit occurs for the following three reasons:
- The patient is terminally ill
- The patient is housebound
- The patient has a severe learning or physical disability
Requests for visits should be made before 10.30am when possible.
We will always encourage people to come into the surgery because this is where the best care can be provided. Specialist equipment is located in the clinical rooms, tests can be carried out more easily and drugs issued if necessary.
If the patient has a temperature or a rash, coming to the surgery will do no harm and will not endanger others but please inform the receptionist on arrival.
Many patents believe there is an automatic right to a home visit from a GP between 8am and 6.30pm but this is not the case.
For the avoidance of doubt it is the GP who decides if a home visit is warranted and not the patient nor an Allied Health Professional (Schedule 6, Regulation 26 Part 1 of GMS Contract Regulations 2004).
There is nothing in the Regulation to prevent the GP from overriding the request for a home visit and advise the patient to attend A&E, without first seeing them. This is providing the medical condition of the patient makes the course of action appropriate.
It is not the role of 111 to decide whether a GP visit is required, but to recommend that the patient contacts their own GP services.
It is not the job of the doctor or the surgery to arrange transport to the practice. This is in line with local and national guidance from various health care providers and GP professional bodies.